Billing/Account Management
How to change the theme?
You can request a new theme in the MetaVerify UI. The option to customize theme can be used to make any preferred changes.
How to operate the Email notifications?
You can change your email settings on the settings page of the portal. You can get email notifications every time a user verifies their profile. In Settings, you can also select an email address for more accessible communication with the users.
How to claim a discount?
There are a few discount options available for more significant top-ups in our portal. You can check our Billing section for that.
What is the minimum top-up?
We charge a minimum of $100 for each user.
Verification
What is a User Access Code?
It is a unique id or code assigned to every user.
Where is the Mock APIs/Where is the sandbox or Staging credentials?
We do not offer a sandbox or staging credentials but you can access our mock APIs in order to start your integration trial.
Integration
Do you offer iOS integration?
We don’t offer iOS SDK at the moment, iOS integrations can bedone by integrating the API suite.
True Continuous Monitoring
What is True Continuous Monitoring?
- If you wish to take precautions and monitor your users you can use our True Continuous Monitoring feature. Any criminal offense committed by the user will be recorded as soon as it gets registered. You can add the users to the ‘Watchlist’.
- Through this feature, we provide alerts in near-real times about new criminal activity that could indicate threats to your business.
What is the pricing for each user in True Continuous Monitoring?
We charge $2 for each user you add to the ‘Watchlist’. The fee is for a one-year enrolment which renews annually.
Background Checks
What gets included in the criminal checks?
- Authoritative databases in 40 countries worldwide.
- Sex offender registries or criminal records databases from all 50 US states.
- Digitized records from Department of Corrections, Administrative Office of the Courts & county courts.
- County-level criminal and/or civil records.
- Federal criminal and/or federal civil records.
- Global watch list records matching the proven identity by at least 65%. That includes 60+ sanctions & watch lists, including OFAC (SDNs & other lists), EU Consolidated List, HM Treasury Sanctions, UN Consolidated List, FBI Most Wanted & more.
- Commercially available criminal activity data can be found nationwide for the last seven years.
Troubleshooting
Where do I see my client details and their profile?
You can visit our portal and go to the Dashboard. Any user's information can be found by clicking on their name. Under the Verification section, you can also view the results of criminal background checks and identification verification.
Also, you can use the Search section of the portal to check the details of the users and their profiles. For more information about Search check here. (Add the link to “How and where to search for a specific user?”)
How often is a manual check performed?
We only perform manual verification when our software is unable to recognize the specifics of the user-provided ID.
How and where to search for a specific user?
To search for any specific user, you can go to the Search section of the portal. You can search for the user through their Name and User Access Code. If you use any of our integration platforms like Guesty or Hostaway, then you can search for the user through their Reservation Id. The fixed standard time frame is 1 month.
Do you offer Sandbox/Staging credentials?
Refer to the Mock API question.